Enter the e-mail address associated with your account.
Click "send" to have your password e-mailed to you.

Email:
Institute of Public Finance
HOME
EDITORIAL BOARDS
LIST OF REVIEWERS
ARCHIVE
INDEXING / ABSTRACTING
DIGITAL ACCESSIBILITY STATEMENT
CONTACT

Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License
Archive
print

Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus


Okan Veli Safakli, Near East University, Department of Banking and Finance, Nicosia


Abstract
Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be questioned. Research has shown that cultural differences across countries may have the potential of generating different quality dimensions pertinent to the country and culture where the service is offered. In this respect, this study is conducted to examine the sustainability of Servqual dimensions towards the service quality of commercial banks in Northern Cyprus. As expected, factor analysis as the principal method of the research has necessitated the revision of servqual dimensions so as to reflect unique customer preferences in Northern Cyprus.

Keywords:  Northern Cyprus, Servqual Dimensions, Commercial Bank

Year:  2007   |   Volume:  31   |   Issue:  2   |   Pages:  185 - 201

Full text (PDF)   |   E-mail this article   |   Download to citation manager		 June, 2007
II / 2007
DOAJ
Hrčak
RePEc
CrossRef
CrossCheck
EBSCO Publishing
ISSN 1846-887X
e-ISSN 1845-9757
In order to give you a better user experience, cookies have been stored on your computer.
By accessing the website www.fintp.hr the user has given consent to using cookies. More information